Return Policy & 100% Money Back Guarantee
Within the first 30 days you if you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. We believe that in order to have the best possible online shopping experience, you should not have to pay for domestic return shipping. So if, for whatever reason, you’re not happy with your purchase, just let us know and we will assist immediately.
With our 30 day return policy, there are no special conditions, catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition as you initially received it.
We inspect all returned items when they arrive at our processing facility. If your return is a result of an Renaud Air error or defective product, we will refund the full cost of the merchandise and original shipping charges. If you return an item that was opened or shows signs of wear with 30 days, we will issue a partial refund minus the original shipping charges and return shipping fees.
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 7 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 10 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.